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Trust & policies

The giants ask you to trust a brand. Vantloop publishes the machinery instead — how identity is checked, how money moves, what happens when something goes wrong. If a claim on this page ever stops being true, it comes off the page.

The Vantloop guarantee

Live

Fund the work, not the promise. When you fund an engagement, your payment is held by Vantloop — it is not the talent's money, and it does not become their earnings until you release it. Release is possible only after the work is delivered, and it happens only when you approve what was delivered. If the delivery is not right, send it back for changes: the job reopens and your money stays held. If the engagement does not proceed, any payment still funded can be refunded to you in full at any point before the job completes. And if the hire itself is wrong, tell the team — we will propose a replacement from the verified directory while your money stays held or comes back to you. You only pay for work you have seen and approved.

Identity — real people, on record

Live

Every public profile is backed by a government ID — passport, driver's licence or national ID — plus a selfie, reviewed by a human on the Vantloop team. Rejected documents are deleted, never kept. Approval proves the person is real, named and accountable; it does not claim skill — the vetting ladder keeps those claims separate, rung by rung.

Money — held, released, never vague

Live

Clients fund job payments into Vantloop's hold; talent is paid only when the client releases after delivery. The platform fee — 10% — is shown on every payment as gross, fee and net before it lands. Withdrawals require a verified email, a payout bank on file, and a fresh email confirmation code for every request, and each one is reviewed by a person. Automated payout partners are being connected; until then, payouts are processed by the team and confirmed by email at every step. We would rather say that plainly than dress it up.

Full-time conversion — a fee that declines, never a buyout

Policy

Sometimes an engagement ends in a full-time hire off the platform. When that happens, a conversion fee applies — it is how the platform is paid for the introduction and the vetting behind it. The conversion fee is set in writing in every engagement contract. It declines the longer the engagement has run before the hire, either party can record the conversion in the job's own record, and it replaces any buyout: there is no fixed buyout figure here, and no fee is ever introduced after the fact.

Data — the minimum, kept properly

Live

Payout bank details live only in the platform's database — the full account number is never emailed and never shown; every surface displays bank name and last four digits only. Passwords and sign-in codes are hashed at rest. Vantloop is built to the principles of Nigeria's NDPA 2023 and the GDPR: collect the minimum, use it for what it was given for, delete what a rejection makes unnecessary. We do not advertise certifications we have not been awarded.

Data processing — what we hold, and why

Live

Vantloop processes the minimum each part of the platform needs: account details (name, email, account role) to run accounts; application and profile material to vet and list talent; job records, messages, deliveries and reviews to run engagements and settle disputes; and payment and withdrawal records to move money and keep the accounts straight. Personal data is never sold, and it is never used for advertising.

Sub-processors — the short, complete list

Live

Cloudflare hosts the platform and its database, serves these pages and routes the domain's email. Resend is the platform's transactional email delivery provider; that connection is being completed, and until it lands, platform email waits in our own outbox instead of being sent — a queue, stated plainly, not dressed up as a delivery. That is the whole list. If a new processor is ever added, it appears here first.

ID documents — handled exactly as built

Live

A talent's document — passport, driver's licence or national ID — and selfie are uploaded through the platform and stored in the platform's own database, never with a third-party verification service. They are visible only to the admin review queue, where a person makes the decision. On rejection, the documents are deleted, not archived. On approval, the document stays on the verification record, visible only to that same admin queue. A document is never shown on any public surface.

Cancellations

Policy

A client can cancel a job while it is proposed or active; talent can decline any proposal without penalty. When a job is cancelled, any payment still funded and unreleased can be refunded in full from the job's workspace. A completed job is final — its record, payments and reviews stand.

Refunds

Policy

Funded payments are refundable by the client at any point before the job completes. Once a payment is released it is the talent's earnings and is final — that finality is what makes releasing a meaningful act, and it is why release only becomes possible after delivery.

Disputes

Policy

Either side can open a dispute by writing to hello@victorantai.com with the job reference. The evidence is the job's own record — the agreed scope, the timeline, the deliveries, the messages — which is why the platform keeps everything in one place. The team reviews the record and answers with a decision within five working days.

Documents for your legal team

Live

Two documents, written to be printed and filed. The Data Processing Addendum — a template that applies when referenced in an engagement contract, and every Vantloop engagement contract references it — sets out what data is held, the sub-processors, how identity documents are handled, and the breach-notification commitment. The security summary states how credentials, codes, sessions and documents are actually protected in the platform's code. Neither document claims anything the platform does not do.

Security reports

Open

Found something that looks wrong — a suspicious profile, a payment question, a security issue? Write to hello@victorantai.com. Reports are read by a person, and real findings are credited on this page.